NCC Visits Nasarawa To Promote Consumer Awareness Of Telecommunications.
TECHDIGEST- The Nigerian Communications Commission (NCC) has brought its consumer education program to communities in Nasarawa State to inform them about their rights, obligations, and privileges as part of its commitment to enlightening telecom service users. Also, the interaction was held late last week to inform telecoms customers about the Commission’s consumer-centric initiatives, which consumers can use to improve their telecoms usage experience. The NCC’s Director, Zonal Operations, Amina Shehu, said the engagement was in keeping with the NCC’s duty to consistently educate consumers on telecoms service-related problems bordering on improving their quality of service experience, which took place in Keffi, Nassarawa State.
Mr. Usman Abubakar, an Assistant Director in the department, addressed the participants on behalf of Shehu, saying that the Commission had developed a series of engagement programmes to keep telecoms consumers informed of developments in the telecoms sector in order to protect them from any unwholesome procedures.
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As a result, participants in the sensitization session learned about a variety of topics, including Subscriber Identity Module (SIM) registration, the redress mechanism for consumer complaints stemming from illegal deductions, and the illegal sale of improperly-registered cards, among others. According to Abubakar, the Commission recently issued a directive requiring all subscribers to ensure that their SIMs are linked to their National Identification Numbers (NIN), or their mobile lines will be blocked.
“Every mobile subscriber must register his or her SIM card before activation in the Nigerian telecommunications industry today, as there are penalties associated with the sale and purchase of fraudulently-registered SIM cards.” “As telecom customers, we also urge you not to allow another individual to use your NIN to register other people’s SIMs,” he added.
Abubakar advised the consumers that it is their right to be satisfactorily attended to by their service providers in order to settle any service-related issues they may have. He did say, however, that if their mobile network operator (MNO) did not handle their complaint satisfactorily, users may call the NCC toll-free hotline 622 to report the case for further investigation.
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