SLA: NITDA Prepares Guidelines for Protecting Public IT Projects
TECHDIGEST – The National Information Technology Development Agency (NITDA) has organized a one-day workshop on guidelines for the introduction of Service Level Agreement (SLA) into government Information Technology (IT) contracts.
With participants comprising lawyers and ICT professionals in the Federal Ministries, Departments, and Agencies (MDAs), the engagement was aimed to further develop the culture of compliance to SLAs in government IT contracts for effective and efficient delivery of IT products and services in public institutions.
The Director-General of NITDA, Kashifu Inuwa, represented at the workshop by Acting Director, Corporate Planning and Strategy, Dr. Aristotle Onumo, disclosed that NITDA intended to familiarize the participants with the guidelines to improve further compliance to better service delivery in the IT sector.
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He said, “We are here to understand and agree on how to draft standard SLAs to ensure the provision of adequate warranty, after-sales service agreement on our IT products and services, and adequate provisions for downtime and after-sales support.”
Inuwa noted that developing a guideline for introducing SLA into government IT contracts has become imperative because of “the significant role IT has played in this economy in recent years.”
While admitting that the workshop would practically elaborate on drafting SLAs in government contracts for IT products and services, the DG said, “This we believe will help achieve our goals of developing the culture of use and compliance to SLA in government IT contracts.
“It might interest you to know that Guidelines for the Introduction of Service Level Agreement into Government Information Technology Contracts are issued in consonance with Section 6a, 17, 18(4), and 32 of the NITDA Act 2007, and when breached, it is regarded as a breach of the Act’’, he explained.
The resource persons, Ukauzo Augustine and Ikechukwu Maledo pointed out that the objectives of the SLA Guidelines are to ensure that IT projects in government are implemented and supported in a sustainable, cost-effective, and timely manner to ensure that IT services to government are consistently good quality.
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