By Abbas Badmus 

The National Information Technology Development Agency (NITDA) is taking bold steps to transform Nigeria’s digital landscape with a centralized e-governance platform aimed at integrating government services into a single, user-friendly portal.

This initiative is designed to streamline bureaucratic processes, curb corruption, and enhance public service delivery in a country where manual procedures have long hindered efficiency.

Leading this ambitious digital transformation is NITDA’s Director-General, Kashifu Inuwa, who has set a target of digitizing at least 75% of Nigeria’s public services by 2027. The proposed platform draws inspiration from global success stories, such as Ukraine’s widely acclaimed Diia application, offering citizens and businesses seamless access to essential government services—including permits, licenses, tax filings, and national identity verification.

Unlike previous attempts, such as the OneGov.net initiative, which faltered due to fragmented implementation, NITDA’s approach is built on extensive research, strategic partnerships, and a clear execution plan.

In a recent high-level meeting in Abuja, NITDA officials engaged with Ukrainian Ambassador Ivan Kholostenko to explore potential collaborations that could accelerate Nigeria’s adoption of a fully functional e-governance ecosystem.

Ukraine’s Diia platform, which consolidates government services into a single, efficient digital space, is being examined as a model. However, NITDA is tailoring its platform to Nigeria’s unique governance structure and infrastructure challenges.

One of the critical challenges in Nigeria’s digital transformation has been the absence of a robust legal framework to support fully digital government services. Inuwa highlighted the need for strong regulatory backing, particularly concerning data security, access rights, and digital identity verification. To address this, NITDA is actively working on regulatory policies to ensure the platform’s sustainability, security, and compliance with international standards.

User experience remains a priority for NITDA, as previous digital initiatives in Nigeria have struggled with poor usability, unreliable infrastructure, and low public awareness. To counter these issues, the agency is engaging stakeholders across various sectors, including tech startups, financial institutions, and cybersecurity firms, to create a scalable and resilient solution.

The development of a centralized digital government service portal marks a significant step in Nigeria’s digital evolution. If successfully implemented, it will not only improve government efficiency but also position Nigeria as a leader in digital governance across Africa. With strategic partnerships, a strong regulatory framework, and a focus on execution, this initiative has the potential to revolutionize how Nigerians interact with government services in the digital era.

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In its continued commitment towards the implementation of the present administration’s Renewed Hope Agenda, particularly in the area of improving governance for effective service delivery, the National Information Technology Development Agency (NITDA), is intensifying efforts to create a one-stop-shop portal for all government services.

The initiative aligns with the President’s directive to digitise 75% of government services by 2027, a target that is now actively being pursued by various stakeholders.

This was made known when the DG NITDA, Kashifu Inuwa CCIE and his team played host to a delegation from the Ukrainian Embassy in Nigeria led by its ambassador, Mr Ivan Kholostenko to the Corporate Headquarters of the Agency in Abuja to discuss possible areas of collaboration between the two countries on ways of enhancing productivity, transparency and trust in government processes.

Despite efforts made for several years at establishing a centralised e-government portal such as the OneGove.net, the NITDA DG noted that the Agency has been playing a pivotal role in shaping the design, standard guidelines, and implementation strategies towards its establishment.

He however stated that renewed commitment and extensive research into global best practices have reignited the drive for pursuing the agenda.

While stating that the Agency has been doing research on how other countries have been able to implement the unified digital government services platform, the DG said, “We have been doing research on how UK, Kenya and other countries have achieved this, so I believe we can learn from you as well to see how we can build our own.”

“While such models are not entirely transferable between nations, we can learn from their experiences to develop a framework that works for Nigeria,” he added.

Proposing an introduction of legal frameworks to back up the initiative, Inuwa disclosed that NITDA has identified multiple models from other nations that allows government agencies to provide services through an Application Programming Interface (API) while other countries provide services exclusively through designated portals backed by law.

“If we want to achieve this, we need to have these laws in place and kickstart the process of enacting the laws in other to facilitate a smooth and effective digital transformation,” he averred.

Inuwa also disclosed that the agency is engaging with the International Telecommunication Union (ITU) to ensure alignment with global digital governance standards and the engagement is expected to provide valuable expertise and insights into structuring Nigeria’s digital transformation roadmap.

“This initiative is seen as a critical step towards enhancing efficiency, reducing corruption, and promoting transparency in government operations. By leveraging global best practices in alignment with national policies and digital transformation goals, Nigeria will have a smart, seamless and citizen-friendly government service experience, “he concluded.

In his remark, Mr Kholostenko said that Ukraine runs a digital platform known as the Diia application which is an ecosystem that encompasses all of the state registers, databases and can perform all the state and government services for citizens in one place.

He disclosed that it is the intention of his country through its Ministry of Digital Transformation to expand the reach of this initiative and provide full support for other countries to create such kind of system.

“I want to note that we are interested to expand and help other countries to make a digital state, reduce bureaucracy, reduce time for getting state services and of course, to reduce corruption risks, because human-to-human interaction is minimal,” he said.

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