NCC Queries Telcos Over Data Depletion, Illegal Deductions
TECH DIGEST – The Nigerian Communications Commission (NCC) says it has commenced action against data depletion and illegal deductions by telecommunications firms through an ongoing forensic audit for maximum protection of consumers.
The move is to check the rising complaints by subscribers in the country. NCC’s Executive Vice Chairman (EVC), Prof. Umar Danbatta, made the disclosure when he received the Man of the Year 2020 award from MoneyReport magazine in Abuja.
A statement by the Director, Public Affairs, Dr. Ikechukwu Adinde, quoted the EVC as noting that while consumer protection remained a focal area of the commission’s regulatory activities, it had accomplished significant improvements in this direction through various initiatives geared at making mobile operators consumer-centric.
Danbatta said through the audit, NCC plans “to get to the bottom of why consumers are experiencing data depletion and the possibility of compensating them for wrong deductions, which may arise from short message service (SMS).”
“We have instituted and insisted that despite the fall in data price, the forensic audit must be concluded, with the outcome communicated to the CEOs of telecoms companies,” he added.
While appealing to Nigerians to await the findings, Danbatta said operators would be made to comply with directives given post-investigation with a view to ensuring maximum protection for telecoms users.
He said the commission had framed frequently asked questions (FAQs) on data depletion to inform consumers on activities that may result in faster depletion of their data, as well as enlighten them on measures to mitigate such.
The FAQs are accessible on the commission’s website.