Apple to let iPhone users repair their own devices
TECHDIGEST – Starting next year, Apple will sell to its customers using iPhone 12 and 13 “parts, tools, and manuals” to repair the smartphone in the comfort of their homes.
The ‘”Self Service Repair” programme will start in the United States and “expand to additional countries throughout 2022”, the fourth-largest global smartphones manufacturer made this known on Wednesday.
The initial phase of the program will focus on the most commonly repaired components of the smartphone, such as the display, battery, and camera. The ability for additional repairs will also be made available later next year. It will also include its Macs with M1 chips.
“Creating greater access to Apple genuine parts gives our even more choice if a repair is needed,” said Jeff Williams, Apple’s chief operating officer.
“In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.”
Although the statement announcing the new program was illustrated by a lady fixing her phone at the kitchen table, Apple hinted that its customers should first visit a ‘certified’ technician before attempting self-care.
Apple added, “Self Service Repair is intended for individual technicians with the knowledge and experience to repair electronic devices. For the vast majority of customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair.”
Following a repair, customers who return their used part for recycling will receive credit toward their purchase.