TECHDIGEST– According to Western Union’s inaugural Global Money Transfer Index, consumers in Nigeria are calling for greater innovation from money transfer providers to support their remittance needs.
The Index, which asks consumers how, when, and why they use international money transfer capabilities today, as well as their expectations for tomorrow, shows that 89% of consumers who receive remittances in Nigeria want services integrated into a ‘super app’ with which they can manage all personal finance needs. Additionally, 79% of consumers want platforms with local-language capabilities.
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The Index reflects Nigeria’s fast-paced economy, with the country’s government continuing to implement its National Digital Economy Policy and Strategy. Evidence of its influence may be why 61% of consumers who receive money prefer using digital methods from start-to-end today.
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Speed of transfer here is key and ranks as the most important factor considered by consumers when deciding which provider to select for collecting transfers.
In 2022, Nigeria’s inbound remittance flows were estimated to be $21 billion, making the nation the biggest receiving market in Africa, and ninth largest globally. At present, 63% of consumers in the country receive money at least once a month. As consumers further adapt to a higher global cost of living, 85% expect to receive more money within the next 12 months.
According to Western Union, Nigeria’s senders also agree they will need to transfer more in the 12 months ahead (82%). However, they also face a cost of living dichotomy: three-quarters (75%) say global economic conditions mean they cannot transfer as much as they did previously.
“Economic headwinds have impacted all consumers globally, and remittances play an integral role in ensuring people and their communities can keep moving forward, leveraging opportunities,” said Mohamed Touhami El Ouazzani, Regional Vice President, Africa at Western Union. “Now more than ever, it is incumbent on us as money transfer providers to be agile, supporting consumers as their requirements evolve in order to manage their daily financial needs.”
